Enabling Render Network Support Team to Download Scenes for Help
Guide to getting help from Render Network support team by enabling scene downloads
The Download Scenes Flow provides a faster, more secure way for the Render Network Support team to access the exact scene package you’ve already uploaded to the Network (e.g., .orbx, .ocs, or .zip). Instead of re-zipping and sharing via Drive/Dropbox, Support can request access directly and you approve with one click. You stay in control at all times and can revoke access from the web app.
How it works (at a glance)
Support requests access to a specific scene package tied to your account.
You receive an email with Approve/Decline.
Approved requests appear in your Support tab, where you can revoke anytime.
After approval, Support can download the scene package directly from the Network to troubleshoot your issue.
Approve or decline a request
Check your email Look for an email from Render Network Support requesting access to a specific scene. Use Approve or Decline.
Or Approve in the Web App
Go to Web App → Account → Support.
Find the request in Support Access Requests and click Approve or Decline.
Track and Manage Active Approvals
Navigate to Web App → Account → Support.
Each entry shows Scene ID, Scene Name, Request Reason, Date Requested, Status, and an Action button.
To revoke at any time: Click Revoke Access to immediately remove Support’s ability to download that scene package.
What Support can access
Only the scene package already uploaded to the Render Network for that specific request (e.g., .orbx, .ocs, .zip).
Access is read-only and only after you approve the request.
You can revoke access at any time from the Support tab.
Why this helps
No repackaging: Skip creating new archives or sharing links.
Faster turnaround: Support can reproduce the issue using the same files the Network processed.
User control: Explicit opt-in and one-click revoke in the web app.
FAQs
Do I have to keep my machine online? No. The scene package is fetched directly from what’s already on the Network.
Can Support access other projects or my outputs? No. Approval is scoped to the specific scene package requested. It does not grant access to unrelated scenes, your wallet, or account settings.
What if I accidentally approved? Open Account → Support and click Revoke Access. The status updates immediately.
What file types are supported? Scene packages you’ve uploaded to the Network (typically .orbx, .ocs, or zipped DCC project archives).
What if the scene was deleted or replaced? If the original package is no longer available, Support may send a new request for the current scene package.
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