# Enabling Render Network Support Team to Download Scenes for Help

The **Download Scenes Flow** provides a faster, more secure way for the Render Network Support team to access the **exact scene package** you’ve already uploaded to the Network (e.g., .orbx, .ocs, or .zip).\
Instead of re-zipping and sharing via Drive/Dropbox, Support can **request access directly** and you approve with one click. You stay in control at all times and can **revoke access** from the web app.

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### How it works (at a glance)

* **Support requests access** to a specific scene package tied to your account.
* **You receive an email** with **Approve/Decline**.
* **Approved requests** appear in your **Support** tab, where you can revoke anytime.
* After approval, **Support can download the scene package** directly from the Network to troubleshoot your issue.

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### Approve or decline a request

1. **Check your email**\
   Look for an email from Render Network Support requesting access to a specific scene. Use **Approve** or **Decline**.
2. **Or Approve in the Web App**
   1. Go to **Web App** → **Account** → **Support**.
   2. Find the request in **Support Access Requests** and click **Approve** or **Decline**.

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### Track and Manage Active Approvals

* Navigate to **Web App** → **Account** → **Support.**
* Each entry shows S**cene ID, Scene Name, Request Reason, Date Requested, Status**, and an **Action** button.

**To revoke at any time**: Click **Revoke Access** to immediately remove Support’s ability to download that scene package.

<figure><img src="/files/kKg9Mr9crBNNufttLgzD" alt=""><figcaption></figcaption></figure>

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### What Support can access

* Only the scene package already uploaded to the Render Network for that specific request (e.g., .orbx, .ocs, .zip).
* Access is **read-only** and ***only after*** you approve the request.
* You can revoke access at any time from the **Support** tab.

***

### Why this helps

* **No repackaging**: Skip creating new archives or sharing links.
* **Faster turnaround**: Support can reproduce the issue using the same files the Network processed.
* **User control**: Explicit opt-in and one-click revoke in the web app.

***

### FAQs

**Do I have to keep my machine online?**\
No. The scene package is fetched directly from what’s already on the Network.

**Can Support access other projects or my outputs?**\
No. Approval is scoped to the specific scene package requested. It does not grant access to unrelated scenes, your wallet, or account settings.

**What if I accidentally approved?**\
Open Account → Support and click Revoke Access. The status updates immediately.

**What file types are supported?**\
Scene packages you’ve uploaded to the Network (typically .orbx, .ocs, or zipped DCC project archives).

**What if the scene was deleted or replaced?**\
If the original package is no longer available, Support may send a new request for the current scene package.

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